Strengthening Reputation Of Zakat Management Institution Through Organizational Trust

Abstract

The reputation of an institution such as Zakat Management Institution is an important factor to increase the trust of Muzakki or zakat payer. Zakat Management institutions need to ensure that their employees provide the best performance and meet expectations of both Zakat Payer and Zakat Recipients. The purpose of this study is to develop a model to improve the reputation of the institution with quality of Good Corporate Governance (GCG) and Knowledge Quality which is intervened by Organizational Trust. Data were collected from 100 Muzakki (Zakat Payer) of state civil servants in Kudus Regency, Central Java Province, Indonesia. The method used to analyze the hypothesis is Most Least Squares (PLS). This study concludes that: Good Corporate Governance (GCG), Knowledge Quality, and Organizational Trust, have a positive and significant effect on the Reputation of BAZNAS as Indonesia Zakat Management Institution.